Terms of Use

About These Terms

These Terms of Use govern how you may use this website (“Learning Academy website”). By using the Site, you agree to follow these Terms. If you do not agree, please do not use the Site.

Who We Are

This Site is operated by North of England Care System Support (“we”, “our” or “us”).

Use of the Site

• You must use the Site only for lawful purposes.
• You must not misuse the Site by knowingly introducing viruses, trojans, worms or other harmful material.
• You must not attempt to gain unauthorised access to the Site, the server on which it is stored, or any connected systems.

Accounts and Login

• If you are given a login, you are responsible for keeping your account details safe and not sharing them with others.
• We may suspend or close accounts that are misused or breached.
• Accounts are provided only to authorised users. You must not create or use an account by pretending to be a customer, colleague, or organisation you do not represent.
• We may carry out periodic checks on accounts and may suspend or remove access if we believe an account has been misused or obtained fraudulently.

Intellectual Property

• The content of the Site (including text, graphics, logos, and training materials) is owned by us or licensed to us.
• You may use the content for personal learning or internal organisational purposes only.
• You may not copy, modify, distribute or republish content without our written permission.

User Contributions

• If you contribute to forums, groups, or other areas, you must keep content respectful and relevant.
• We may remove content that is unlawful, offensive or breaches these Terms.
• You are responsible for any material you post.

Medical and Professional Disclaimer

• Information on this Site is provided for guidance, training, and educational purposes only.
• It should not be treated as a substitute for seeking appropriate medical care, clinical advice, or professional judgement.
• Prescribing decisions and clinical actions must always be based on the professional’s own assessment, local policies, and the most up-to-date national guidance (for example, NICE guidance).
• Expired documents may remain visible where they are of background relevance, but the latest guidance should always be consulted.
• We cannot be held responsible for any errors or omissions in the information provided.

Accuracy of Information

• We make every effort to provide accurate and up-to-date information, but we cannot guarantee that all content is correct, complete, or current.
• Information may be subject to change without notice.
• We do not accept responsibility for any loss, damage, or expense arising from reliance on Site content.

Links to Other Sites

• Links are provided for information and convenience only.
• We do not endorse, control, or accept responsibility for the content of external websites.
• A link to another site does not imply endorsement, and not linking does not imply disapproval.

Reliance on Information

• The content on the Site is provided for general information and training purposes.
• We do our best to keep content accurate, but it is not guaranteed to be suitable for every purpose.

Our Responsibility

To the fullest extent permitted by law, we will not be responsible for any loss, damage, or expense that arises in connection with your use of the Site or reliance on its content.

Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on this page. Continued use of the Site means you accept the changes.

Governing Law

These Terms are governed by the laws of England and Wales, and disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have questions about these Terms, or if you wish to raise a complaint or concern about this website or its content, please contact us.

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Privacy Policy

About This Policy

This Privacy Policy explains how we use personal information collected through the Learning Academy website (“the Site”). It should be read alongside the full NECS Privacy Notice, which sets out how NHS North of England Care System Support (NECS) processes personal data more broadly.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect:

• Information you provide by completing forms (e.g. registration, evaluation, or enquiry forms). This may include your name, role, organisation, email address, and contact details.
• Records of correspondence if you contact us.
• Website usage information such as IP address, browser type, pages visited, and time spent on the Site.

How We Use Your Information

We use the information collected to:

• Provide the services or information you request.
• Respond to enquiries or feedback.
• Improve the Site and its content.
• Produce anonymous statistical reports.

We do not use your information for direct marketing.

Legal Basis

Our lawful bases for processing include:

• Legitimate interests – to operate and improve the Site.
• Contract – where information is needed to provide training or services you have registered for.
• Consent – where you choose to give it (for example, for optional surveys).

Data Storage and Security

• Information is stored securely on servers located in the UK.
• We use technical and organisational measures to protect your data.
• No personal data collected via this Site is transferred outside the UK.

How Long We Keep Data

We keep personal data only for as long as necessary to fulfil the purpose for which it was collected, and in line with NHS retention policies.

Your Rights

Under UK GDPR you have the right to:

• Request access to your data.
• Ask us to correct or update your data.
• Request deletion of your data, where applicable.
• Restrict or object to processing in certain circumstances.
• Request a copy of your data in a portable format.
• Make a complaint to the Information Commissioner’s Office (ICO) if you are unhappy with how your data is handled. See: www.ico.org.uk.

Cookies

This Site uses cookies. For details, please see our Cookie Policy, which explains the types of cookies we use and how you can manage your preferences.

Contact Us

If you have any questions about this Privacy Policy, please contact us.

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